Bus Loop Rush

Support

Stuck at the stop?

Bus Loop Rush support lives in its public GitHub repository. Pick the form that fits, or email us for anything private, such as a purchase.

01 / Choose a route

Public issue forms

Each button opens a structured issue form on GitHub. A GitHub account is required, and submitted issues are public, so write only what you are happy to share.

Report a bug

Tell us what happened, what you expected, and how to make it happen again.

Report a bug

Suggest a feature

Describe the problem you hit or the idea you have, not just the button you want.

Suggest a feature

Send feedback

Share how a level, a rule or the game as a whole feels to play.

Send feedback
Reports are public.

Never include passwords, payment details or other personal data in an issue.

02 / Purchases and private questions

Email us

For a purchase problem or anything you would rather not post publicly, email lamnv260398@gmail.com. Include the date, the coin pack and your device, but never your card or account details.

Payments and refunds are handled by Google Play and the Apple App Store; we cannot see or refund payments ourselves. Ask the store for a refund, and tell us if coins did not arrive.

03 / Useful details

What helps us fix it

  • Device and system. For example "Pixel 7, Android 15" or "iPhone 13, iOS 18".
  • App version. It is shown on the store page of the app.
  • Level number. Levels are generated from their number, so the number lets us replay the exact level.
  • Steps. What you tapped, what happened, and what you expected instead.

04 / Quick answers

Before you file

My coins did not arrive after a purchase.

Close and reopen the app with an internet connection: a purchase that was not finished is delivered again when the app starts. If the coins still do not show up, email us with the date and the pack.

Will I lose my progress if I reinstall?

Progress is saved on your device; the game has no account or cloud save of its own. Your phone's own backup may restore it, but uninstalling usually removes it.

Can I play on several devices?

Not with shared progress. Each device keeps its own level, stars and coins.