Yarn Unravel

Support

Found a bug, have feedback or need a hand? Email lamnv260398@gmail.com. Please include your iPhone model, iOS version and the level you're on. We usually reply within a few days.

I bought coins but didn't receive them

Reopen the game while online. The App Store re-delivers the purchase and the coins are credited automatically, never twice. If they're still missing after 24 hours, email us with the order id from Apple's receipt email.

Refunds

Apple handles all in-app purchases. To request a refund, visit reportaproblem.apple.com.

Moving progress to a new phone

Progress is stored on the device only and isn't synced through iCloud yet, so it can't be moved to another phone for now.

Stuck on a level

Every level has been checked to be solvable. Try freeing spools of the colours the picture needs first, keep at least one tray slot open, or use the Hand and Scissors boosters.

Turning off sound or haptics

Tap the gear button at the top of the home screen.

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